Product Quality Guarantee
Every Sunisla piece is made with considered materials and construction. We stand behind the quality of what we sell.
Quality guarantee
Items with manufacturing defects reported within 30 days of delivery may qualify for repair, replacement, or refund at our discretion.
What is covered
- Stitching or seam failures under normal use
- Hardware or closure defects present at delivery
- Significant fabric flaws not disclosed on the product page
What is not covered
- Normal wear and tear
- Damage from improper care, storage, or alteration
- Color variation due to natural fibers or display settings
- Items purchased from unauthorized resellers
How to make a claim
Email [email protected] with your order number, a description of the issue, and clear photos. Our team responds within 2 business days.