Frequently Asked Questions

Orders & account

Do I need an account to order?
No. You may check out as a guest. Creating an account lets you track orders and save addresses for faster checkout.

Can I change or cancel my order?
Contact us within a few hours of placing your order at [email protected]. Once an order enters processing, changes may not be possible.

Shipping

Do you offer free shipping?
Yes — free standard shipping on U.S. orders over $120 before tax. See our Shipping Information page for full details.

How long does delivery take?
Orders ship within 1–2 business days. Standard delivery typically arrives in 5–10 business days after dispatch.

Returns

What is your return policy?
Unworn items with tags attached may be returned within 30 days of delivery. See Returns & Refunds for instructions.

Are swimwear and intimates returnable?
Swimwear and intimates are returnable only if the hygiene liner is intact and the item is unworn.

Products & sizing

How should I choose a size?
Refer to the size guide on each product page. If between sizes, we generally recommend sizing up for relaxed silhouettes and swim.

Will the color match the photos?
We photograph pieces in natural light, but slight variation may occur due to screen settings and natural fiber dye lots.

Payment & security

Is checkout secure?
Yes. Payments are processed through PCI-compliant partners. See Payment Methods for accepted options.

Still have questions?

Email [email protected], call +1 626-517-0327 (Monday–Friday, 9:00 AM – 5:00 PM PST), or use our Contact form.